Legal
Privacy Policy
Plain language, no surprises.
Last updated: 19 October 2026
This policy explains what we do with data when you use WellPraised, and what we do with the customer details you add. If anything here is unclear, ask us and we'll explain.
What we collect
From you: your name, business name, email address, phone number and the Google review link for your business.
From your customers: the name, phone number and language you add so we can send a review request, plus any private feedback they send you.
From the site: basic technical data such as the pages you visit and your browser type, used to keep the site working.
Why we use it
To send your review requests by WhatsApp and SMS.
To show you requests sent, ratings and feedback in your dashboard.
To answer your support questions.
To improve the service, and to meet our legal and accounting obligations.
Your customers' data
You stay responsible for the customer details you add. Please make sure each customer agreed to be contacted.
We use those details only to send the review requests you ask us to send, and we never sell them.
Every message includes a simple way to opt out.
Who processes it
We use trusted service providers for hosting, WhatsApp and SMS delivery, email and payment processing. They only handle the data needed to provide their part of the service.
Some of these providers store data outside the UAE. We choose providers with strong security and data protection commitments.
How long we keep it
Customer contact details are kept while your account is active, so your reports stay complete.
When you delete a customer or close your account, we remove their contact details from active systems, and from backups within 30 days.
Cookies
We use a small number of cookies to keep the site working and to understand how it is used. You can accept or decline them from the notice on your first visit, and you can clear them in your browser at any time.
Deleting your data
Ask us and we will delete your data, or a specific customer's data, within 30 days.
If you are a customer of a business that uses WellPraised, contact that business first. We act on their instructions and will help them answer you.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. We answer these requests within 30 days.
Changes to this policy
If we make a significant change, we will tell you by email or in the app before it takes effect.
Contact us
Questions about privacy, or want your data deleted? Write to us and we will answer within 30 days.